Home / Shipping and Returns

SHIPPING

We ship all orders using either USPS First Class Package Mail, USPS Priority Mail, UPS, Fedex or DHL - depending on the destination location.

Fulfillment times for each product varies depending on whether or not we have them in stock and/or whether the product needs screen-printing of a logo or artwork.

RETURNS

Our policy lasts 7 days from the time you received your order. If 7 days have gone by since you received your order, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods, such as goods with custom printing, are exempt from being returned.

To complete your return, please send us an email at hello@onecelsius.com. We will need to send you a return authorization number and a return address. Please do not send your products back without a return authorization.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at hello@onecelsius.com.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@onecelsius.com.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.